Refund policy
REFUND POLICY — PicTag
Effective Date: April 2026
How to Request a Return Due to Change of Mind
If you are not satisfied with your purchase or have changed your mind, you may request a return within 7 calendar days from the date your order was delivered.
To start the process, please contact us by email:
Please include:
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Full name
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Order number
Once the returned product is received, the refund will be processed within 30 days.
The refund will be issued using the same payment method selected at the time of purchase, at no additional cost to you.
How to Request a Return for Defective Products
In cases involving manufacturing defects, you may request a return within 30 days from the delivery date.
To request a return, email us at:
Please provide:
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Full name
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Order number
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Description of the defect
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Photos or videos showing the issue
After the returned product is received and inspected, the process may take up to 30 days to be completed.
Approved refunds will be issued using the original payment method, with no additional fees.
How to Return Products
According to consumer protection regulations, shipping costs for returns related to withdrawal rights or manufacturing defects will be covered by the Store through a reverse logistics process.
After your request is approved, you will receive shipping instructions by email.
⚠️ Important Information:
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Packaging costs are not covered
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We recommend using the original packaging (if in good condition) or another secure package to protect the item during transportation
Return Address
101 N Atlantic Ave
Daytona Beach
Florida 32118
Contact
If you have any questions regarding this Refund Policy: