Shipping policy
SHIPPING POLICY — PicTag
Effective Date: April 2026
PicTag is committed to providing safe, efficient, and transparent delivery services for all customers.
This Shipping Policy outlines the conditions related to shipping, delivery times, and order fulfillment for purchases made through our website:
1. Shipping Regions
We currently ship throughout the United States.
2. Order Processing Time
Order processing begins after payment confirmation.
Orders may be processed within up to 3 business days, considering:
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Payment approval
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Security verification
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Order preparation and packaging
3. Delivery Time
Delivery times may vary depending on:
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Destination region
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Selected shipping method
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Carrier responsible for delivery
Estimated delivery times will be displayed during checkout before the order is finalized.
4. Tracking Information
After your order has been shipped, you will receive a tracking number by email.
This tracking number can be used to monitor the delivery status directly through the carrier’s website.
5. Delivery Attempts
Shipping carriers may attempt delivery up to 3 times at the address provided.
If delivery is unsuccessful:
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The order may be returned to the sender
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Additional shipping fees may apply for reshipment
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
If the address is incorrect or incomplete:
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The order may not be delivered
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Additional reshipping charges may apply
7. Delivery Delays
Delivery times may be affected by external factors such as:
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Strikes
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Weather conditions
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Logistics issues
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Force majeure events
In such cases, PicTag is not responsible for delays but will provide support to assist with tracking and delivery updates.
8. Receiving Your Order
Upon delivery, we recommend that customers:
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Check the condition of the packaging
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Verify that the product is in perfect condition
If any issue is identified, refuse the package or contact us immediately.
9. Free Shipping Promotions
From time to time, the Store may offer free shipping promotions.
Applicable conditions will be clearly displayed on the website.
10. Contact
For questions regarding shipping or delivery:
📍 101 N Atlantic Ave
Daytona Beach
Florida 32118